Software Defined Networks – WTF?

Software Defined Networks, SDN, ACI*, NFV*, S-AN*, BUN*,SDAS, SDDC, (Glossary below) and other assorted acronyms. Why the face? SDN is a natural evolution… not a revolution! However, it promises to be highly impactful! So, how does this affect me? Did you know...

Implementing the Challenger Sale

I am a huge fan of the Challenger Sales model after using it unconsciously for over 20 years…. it engages all areas of the organization to substantially increase the value of the company’s solutions to its customers. Implementing this model has various...
An Organized Life…

An Organized Life…

As I was moving through my career I was often amazed at how calm most senior executives seemed when I was engaging them in conversation. Knowing their responsibilities and the enormous amount of information coming at them, how could they possibly be serene? How did...

Apple Really? ….Ya Really!

So, exactly a year ago today I paid my first visit to the Apple Store in Upper Canada Mall in Newmarket, Ontario. I had been trialling an iPhone 4 for a few months to replace my Blackberry and since my “must have” app, ToDo Matrix from REXwireless,...

AMEX: More Credit Where it’s Due

Whoever took over the responsibility for Customer Service, or Customer Advocacy in management- speak, at American Express deserves a Gold Medal Ribbon (that’s not redundant… just ice cream). A short decade or so ago, calling American Express was an...